DPI Merchandising, Inc. chooses the most economical carrier and carrier method option at time of picking and packing your order. The carrier option chosen may be different than the one the customer chooses at time of checkout.
Time in transit is an estimate based on a deliver address's distance from the fulfillment facility in Roseburg Oregon. These estimates are based on when the carrier receives the package and do not account for picking, packaging and handling time of your order.
INTERNATIONAL SHIPMENTS CARRIER OPTIONS
UPS World Wide Saver
After fulfillment, UPS World Wise Saver transit time to most countries is 2-3 business days.
UPS World Wide Expedited
After fulfillment, UPS Worldwide Expedited transit time to most countries is two to five business days.
After fulfillment, ePost transit times, to most countries, is seven to fourteen days.
Countries We Ship To
NOTE: Please review Shipping Notifications page for any temporary shipping suspensions or delays
We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries.
- New Zealand
- United Kingdom
- USA FPO / APO
For most items we are able to ship to the US, Canada, Australia, Some EU countries and APO / FPO addresses.
Items restricted from shipment outside of the US will be labeled such on their product pages with US ONLY near the top of the page
If you're not in one of the countries listed above. We are very sorry we cannot ship to you. This is due to a limitation in our licenses to sell goods in those countries.
Please review our International Bethesda Retailers page
UK & EU Consumer Rights
If you feel like there has been an issue with your order. We implore you to contact Customer Service immediately. Please review your rights here . We will do our best to make all accommodations for you within the rights of the law.
The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method (economy, standard, expedited, standard international). The final shipping costs are calculated at time of checkout.
We occasionally offer discounted or free shipping options as part of sales promotions. If this shipping is chosen, we will ship your order using the Standard Shipping option. Sometimes these shipping options can be slow and may take longer than originally intended to be delivered.
Most orders normally ship within 1-2 business days. Some international orders may take up to 3 business days to process. Orders are not processed after 12pm (MST) or on weekends. Any orders placed during this time will be processed within the normal time frame. If you place an order after 12:00pm MST with expedited shipping, your item will not ship until your order has been processed on the next business day. Please allow up to 24 hours for online updates.
All address fields have a limit of 30 characters.
It is the sole responsibility of the customer to provide an accurate and properly formatted shipping address. Every address is verified and if the provided address is invalid this will delay processing of your order or potentially your order never arriving at its intended destination.
Address Accuracy and Address Changes
It is the responsibility of the customer to verify that the shipping address provided at time of checkout is accurate and formatted correctly.
It is the responsibility of the customer to notify us if their shipping address has changed. It is best if you do this as soon as possible. We process most orders within a 48 hours and there is a very small window to get an address change request processed.
Address change requests that happen BEFORE an order has shipped have the best chance of being successful.
Address change requests that happen AFTER an order has shipped have a very tiny window of time to be successful.
If the order is able to be intercepted after being shipped there is a $20.60 fee charged to customer for the address change AND the difference in postage if one exist to reroute the package.
Apparel will ship either in a soft envelope or a box, depending on the number of items in the order. For U.S. shipments, lithographs, screen print posters, and all other artwork are rolled and shipped in a sturdy poster tube. Orders containing both apparel and artwork are shipped in multiple packages. If a significant amount of time has passed and you don’t have a tracking number, please reach out to Customer Service
Shipping Large Items
Items such as large statues or collector's editions will come in their own shipping box. These items may require a separate shipping cost and may be packaged separately than other items in your order.
Please understand that only orders with final delivery made by USPS will deliver to a P.O. Box. No tracking is available for Standard International Orders.
Cart Purchase Restrictions
Some items may be flagged as CART PURCHASE RESTRICTION and they will require you to have that item be the only item in your cart at checkout. This is usually due to the size of the package being so large that to ship it with other items would be vastly expensive.
Having more than an item like this in your cart will prevent you from selecting a shipping option. Once you've removed other items you should be able to select a shipping carrier as normal