Shipping Policy

SHIPMENT CARRIERS

DPI Merchandising, Inc. chooses the most economical carrier and carrier method option at time of picking and packing your order. The carrier option chosen may be different than the one the customer chooses at time of checkout.

Time in transit is an estimate based on a deliver address's distance from the fulfillment facility in Roseburg Oregon. These estimates are based on when the carrier receives the package and do not account for picking, packaging and handling time of your order. 

INTERNATIONAL SHIPMENTS CARRIER OPTIONS

• UPS World Wide Saver
  After fulfillment, UPS World Wise Saver transit time to most countries is 2-3 business days.
• UPS World Wide Expedited
  After fulfillment, UPS Worldwide Expedited transit time to most countries is two to five business days.
• ePost DDP
  After fulfillment, ePost transit times, to most countries, is seven to fourteen days.

Countries We Ship To

NOTE: Please review Shipping Notifications page for any temporary shipping suspensions or delays

We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries. 

• Australia
• Austria
• Belgium
• Canada
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Japan
• Jersey
• Luxembourg
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Spain
• Sweden
• Switzerland
• United Kingdom
• USA
• USA FPO / APO

Restricted Territories

For most items we are able to ship to the US, Canada, Australia, Some EU countries and APO / FPO addresses.

Items restricted  from shipment outside of the US will be labeled such on their product pages with US ONLY  near the top of the page

If you're not in one of the countries listed above. We are very sorry we cannot ship to you.  This is due to a limitation in our licenses to sell goods in those countries.

Please review our International Bethesda Retailers page

UK & EU Consumer Rights

If you feel like there has been an issue with your order.  We implore you to contact Customer Service immediately. Please review your rights here . We will do our best to make all accommodations for you within the rights of the law.

Shipping cost

The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method (economy, standard, expedited, standard international).  The final shipping costs are calculated at time of checkout.

Shipping Discounts

We occasionally offer discounted or free shipping options as part of sales promotions. If this shipping is chosen, we will ship your order using the Standard Shipping option. Sometimes these shipping options can be slow and may take longer than originally intended to be delivered.

Processing

Most orders normally ship within 1-2 business days.  Some international orders may take up to 3 business days to process.  Orders are not processed after 12pm (MST) or on weekends.  Any orders placed during this time will be processed within the normal time frame.  If you place an order after 12:00pm MST with expedited shipping, your item will not ship until your order has been processed on the next business day.  Please allow up to 24 hours for online updates. 

Address Formatting

All address fields have a limit of 30 characters. 

It is the sole responsibility of the customer to provide an accurate and properly formatted shipping address.  Every address is verified and if the provided address is invalid this will delay processing of your order or potentially your order never arriving at its intended destination.

Address Accuracy and Address Changes

It is the responsibility of the customer to verify that the shipping address provided at time of checkout is accurate and formatted correctly.

We process most in stock item orders within 24- 48 hours and there is a very small window to get an address change request processed. For orders that contain pre-order items, it is the responsibility of the customer to notify us if their shipping address has changed. It is best if you do this as soon as possible.  

Address change requests for the house number and street ONLY that happen BEFORE an order has shipped have the best chance of being successful. 

Full address change requests that happen BEFORE an order has shipped require a cancellation of the order, then a new order can be placed with the updated shipping address.

Address change requests that are received AFTER an order has shipped cannot be completed.

Packaging

Apparel will ship either in a soft envelope or a box, depending on the number of items in the order.  For U.S. shipments, lithographs, screen print posters, and all other artwork are rolled and shipped in a sturdy poster tube.  Orders containing both apparel and artwork are shipped in multiple packages.  If a significant amount of time has passed and you don’t have a tracking number, please reach out to Customer Service

Shipping Large Items

Items such as large statues or collector's editions will come in their own shipping box.  These items may require a separate shipping cost and may be packaged separately than other items in your order. 

Shipping Restrictions

Please understand that only orders with final delivery made by USPS will deliver to a P.O. Box. No tracking is available for Standard International Orders.

Cart Purchase Restrictions

Some items may be flagged as CART PURCHASE RESTRICTION  and they will require you to have that item be the only item in your cart at checkout.   This is usually due to the size of the package being so large that to ship it with other items would be vastly expensive.  

Having more than an item like this in your cart will prevent you from selecting a shipping option.  Once you've removed other items you should be able to select a shipping carrier as normal