General Policies
Updated May 2nd, 2018

Orders and Payment

We accept Visa, Master Card, Discover and American Express. Credit Cards are authorized and charged upon order completion. Sales tax will be charged on orders where applicable.

We also Accept PayPal 

Satisfaction Policy

We make every effort to deliver merchandise befitting the high standards of quality Bethesda is known for.  It is our hope that if there is ever a time where you are not satisfied with your order we will work to make it right. 

Development Plus Inc, stands by the products we manufacture. If any item is defective or was damaged in shipping or if anything else caused you to be less than satisfied with your Bethesda Store order, please contact customerservice@gear.bethesda.net with your order number and details of the issue.  We will respond with in 2 business days.

Business Hours

The Bethesda Store team operates Monday to Friday 9am to 5pm Pacific Standard Time.

Our Holiday Closing Schedule
If your communication comes in on these days we will get back to you within 48 hours of the next business day

  • New Year's Day
  • Presidents Day
  • Memorial Day
  • Halloween
  • Independance Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • Some Video Game Release Days *

Pre-Orders
We will occasionally have items for pre-order and those items have special considerations. Please review this list before you make a pre-order.

  • Pre-orderable items are goods that are sold before we have the item ready to ship in our warehouse.
  • Pre-orders are charged at the time of purchase, not when we ship them out.
  • If you need to cancel or change a pre-order, please contact customerservice@gear.bethesda.net as soon as possible to ensure your order is updated in a timely fashion.
  • Shipping dates for pre-order goods are subject to change without notice. We will update the product page with any changes as they happen.
  • Some pre-orders may need to be ordered separate from other items. See Split Shipping in our Shipping Policy.

 

Discounts & Promotions

More information about Discounts & Promotions can be In our Discounts & Promotions Policy Page

 

Technical Issues With Video Games Or Software

Development Plus Inc, is Bethesda's partner for their Official Merchandise Store.  While we sell Bethesda video games we are not equipped to help troubleshoot any technical issues with the game for any platform. We recommend you head on over to https://help.bethesda.net/ for any technical concerns or questions.

Customer Service
We have a top-secret facility filled with Synths from the Institute waiting for your questions and concerns.

Actually, we have a small team of lovely human beings that will approach every question, concern and comment with the utmost empathy.  Please be patient and kind with your communication. We will respond to you with in 2 business days and make all considerations in solving your questions and concerns.

Please contact customerservice@gear.bethesda.net for the fastest service possible. Thank you for being a customer and a fan of Bethesda Video Games.

  

 

* Don't tell our boss