Shipping Policy
Updated May 2nd, 2018

Shipping methods and estimated arrival times

Domestic Shipments:

  • Standard: UPS or USPS: 5 – 10 postal days from the ship date on your shipping confirmation
  • Expedited: UPS or USPS Priority Mail depending on your delivery zone, 2-3 business days from the ship date on your shipping confirmation.

UPS – Recipient Pay Tax/Duty at Delivery: Is an expedited service with tracking and improved time in transit option.  Recipient is responsible for taxes and any duty that apply to the order.

Region Time in Transit

  • Canada 2-3 Business Days
  • Europe Major (UK, Ireland, France, Germany, Italy, Netherlands) 4-5 Business Days
  • Europe Minor (Finland, Swede, Austria, Norway) 5-6 Business Days
  • Australia/New Zealand 7 Business Days
  • World 7 Business Days
  • Time in transit does not include Custom clearance.

International Shipments:

  • UPS Mail Innovations (Standard) - 7 to 14 days for delivery. There may be duties applied to your shipment per your country's import laws. Final delivery will be made by your country's local postal carrier.
  • UPS Mail Innovations (Expedited) - 4 to 8 days for delivery. There may be duties applied to your shipment per your country's import laws. Final delivery will be made by your country's local postal carrier.

 

Restricted Territories

For most items we are able to ship to the US, Canada, Australia, Some EU countries and APO / FPO addresses.

Item's restricted  from shipment outside of the US will be labeled such on their product pages with US ONLY  near the top of the page

If you're not in one of the countries listed above. We are very sorry we cannot ship to you.  This is due to a limitation in our licenses to sell goods in those countries.

International Customs Fees

International orders may have additional fees applied to them by the receiving country’s (your country’s) customs agency.  Unfortunately, we have nothing to do with these fees and are not able to estimate fees or determine whether or not there will be any.  To learn more about your country’s customs fees and other import duties/taxes, we recommend contacting your country’s customs agency.  We are not responsible for these customs fees and cannot reimburse customers for any additional fee charged by your customs agency.


UK & EU Consumer Rights

If you feel like there has been an issue with your order.  We implore you to contact customerservice@gear.bethesda.net immediately. Please review your rights here . We will do our best to make all accommodations for you within the rights of the law.

Shipping cost

The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method (ground, expedited, international).  The final shipping and handling cost can be calculated from the Shopping Cart.

Shipping Discounts

We occasionally offer discounted or free shipping options as part of sales promotions. If this shipping is chosen, we will ship your order using the Standard Shipping option. Sometimes these shipping options can be slow and may take longer than originally intended to be delivered.

Processing

Most orders normally ship within 1-2 business days.  Some international orders may take up to 3 business days to process.  Orders are not processed after 12pm (MST) or on weekends.  Any orders placed during this time will be processed within the normal time frame.  If you place an order after 12:00pm MST with expedited shipping, your item will not ship until your order has been processed on the next business day.  Please allow up to 24 hours for online updates. 

Packaging

Apparel will ship either in a soft envelope or a box, depending on the number of items in the order.  For U.S. shipments, lithographs, screen print posters, and all other artwork are rolled and shipped in a sturdy poster tube.  Orders containing both apparel and artwork are shipped in multiple packages.  If a significant amount of time has passed and you don’t have a tracking number, please send us an email at customerservice@gear.bethesda.net.

Multiple Shipments | Split Shipments

You may have ordered items that could not be packaged together (i.e. Apparel, Artwork and Pre-Orders), and therefore had to be shipped separately.  If all shipments have not arrived within the estimated delivery times, please send us an email at customerservice@gear.bethesda.net

Shipping Large Items

Items such as large statues or collector's editions will come in their own shipping box.  These items may require a separate shipping cost and may be packaged separately than other items in your order. 

Shipping Restrictions

Please understand that only orders with final delivery made by USPS will deliver to a P.O. Box. No tracking is available for Standard International Orders.

Cart Purchase Restrictions

Some items may be flagged as CART PURCHASE RESTRICTION  and they will require you to have that item be the only item in your cart at checkout.   This is usually due to the size of the package being so large that to ship it with other items would be vastly expensive.  

Having more than an item like this in your cart will prevent you from selecting a shipping option.  Once you've removed other items you should be able to select a shipping carrier as normal