Contacting Customer Service
Provide the following:
- Order Number. It should start with BTH
- Email address you used at time of purchase
- Brief description of your issue.
In an email to firstname.lastname@example.org and we'll review your request and get back to you
Bethesda Gear Store Policy Information
As a consumer it is your responsibility to be informed. Please review the following policies.
- Returns & Refund Policy
- Shipping Policy
- General Policies & FAQs
- Discounts & Promotions Policy
- Size Charts
Customer Service Response Time
Under normal circumstances our response time is 48 hours after your first request during business hours (9am - 5pm MST) Monday - Friday, excluding holidays.
During the months of November and December we receive a high volume of customers service requests. There maybe a delay in response time.
The Gear Store Customer Service Team
Our CS team is a small in house group of folks we've dedicated to helping you with any issues you may have ordering physical merchandise from https://gear.bethesda.net.
Be kind, thoughtful and concise with your request. It is at our sole discretion to ban users from our CS portal and use of https://gear.bethesda.net/ who do not conduct themselves in a kind and thoughtful manner.